Refund policy

We have a 5-day exchange policy, which means you have 5 days after receiving your item to request to exchange an item. We do not offer refunds unless items are defective.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start an exchange , you can contact us at customerservice@tmigifts.com. Please note that returns will need to be sent to the following address: 134 Second Steet, Golden, MS 38847 

If your exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at customerservice@tmigifts.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You can also 

 

Refunds
We will notify you once we’ve received and inspected your return/exchange, and let you know if it was approved or not. We will be in contact with you on the next process once we receive the item(s) With any questions, please contact us at customerservice@tmigifts.com.